Patients & Visitors

Patients

Patient stay and care

We are committed to doing everything we can to ensure that your stay with us is as easy and stress free as possible. From the moment you enter our hospital until you leave, we will work closely with you and your family to make sure you get the best quality of care.

1. Your admission

Whether you are admitted for a scheduled procedure, coming to have a baby, arriving at the emergency department or undergoing a simple test, our admission agents will do their best to ensure your admission within the briefest time possible.

2. Your stay

• Upon arrival to your room you will receive an identification bracelet, one of the ways we make sure you are receiving the proper medications and treatments.
• Our beds and washrooms are equipped with a call system which enables you to call for help whenever you need it.
• A white message board facing every bed is updated at each shift change with your nurse's name, your expected discharge date and other useful information.
• Two selections of meals are provided daily and, if medically needed, special diets are prepared per physicians' orders.

3. Your care team

During your stay, a team of healthcare professionals will work with you to ensure you receive the best possible care:

• Specialized treating and consulting doctors make the decisions concerning your treatment.
• Qualified and highly trained nurses check on you regularly, give you medication and make sure you get the care your doctors prescribe.
• Laboratory and medical imaging technicians perform the tests your doctors ordered.
• The pharmacist ensures the prompt availability of your medicine.
• A clinical dietitian visits you regularly to evaluate your diet and provide useful information.
• A physical therapist helps you with exercises designed to increase your strength, mobility and independence.
• Porters transport you around the hospital by wheelchair, stretcher or bed, and assist you if you are not able to walk on your own.

Our quality department representatives visit you daily to ensure your voice is heard and to facilitate the resolution of any concerns raised by you or your family.

4. Your rights as a patient

Nini Hospital recognizes that each patient is an individual with unique healthcare needs. As your caregivers, we are committed to respect, protect and promote your rights as a patient, and we will do our best to enable a process that allows you to make the decisions that are best for you. We take it as our duty and privilege to explain your rights and responsibilities and assist you in exercising them.

5. Your discharge

On the day of your discharge, the billing department will contact your room as soon as all paperwork is ready. Settlement can be made in cash, by credit card or by certified check.

• If you are going home, the nursing staff will provide you with all discharge instructions and information on medication or treatment needed.
• If you are going to another facility, your physician will provide a detailed report on your status prior to discharge, and our nursing staff will arrange transportation if needed.

6. Your medical record

Nini Hospital retains medical records for ten years. To obtain a copy, please submit a request in person to the archiving department. Duplicates are prepared within 24 hours; on retrieval, please bring the patient's identification card or a copy of it.

Patients

Admission guidelines

1. Preoperative instructions

Before your surgery, your surgeon will ask you to visit the preoperative consultation unit, where a registered nurse will collect the necessary information and the anesthesiologist will examine you to obtain an accurate medical history and ensure you have all required tests. These may include additional blood tests, an electrocardiogram (EKG) and a chest X-ray.

2. On the day of your surgery

Upon arrival, please visit the admissions office to collect your medical file. The admissions agent will ask you to sign a consent form acknowledging that your treating physician has explained the risks and complications that might arise from your treatment or procedure. Our nursing staff will then welcome you and guide you to your room, where you will be prepared for treatment or surgery.

3. Postoperative care

After surgery, you will stay in a recovery room for up to two hours while your blood pressure, breathing, temperature and pulse are monitored. Once stable, you will be moved to a hospital room where your vital signs and surgical site will be checked regularly.

General instructions

To make your stay as comfortable as possible, we recommend you bring your medication; comfortable clothing and non-slip footwear; toothbrush, toothpaste, toiletries and shaving supplies; and your eyeglasses, hearing aid or other aids. For same-day surgery, wear loose-fitting clothes that fit over bandages. Please do not bring jewelry, cash or other valuables: the hospital does not assume responsibility for loss or damage. If you need to bring an electrical appliance, please inform the nurse in charge.

Patients & Visitors

Useful information

Looking for a direct extension? See our useful numbers.

Visitors

Visiting hours

Hospital visiting hours are from 10 am to 7 pm.

Children younger than 12 years of age are only allowed to visit the maternity department. While visiting, please keep in mind that all patient care areas at Nini Hospital are quiet zones and that some rooms are shared, so discretion is required at all times.

Maternity section

Getting ready for labor and delivery

Presented by our anesthesiologists and maternity nurses, the childbirth classes are designed to help expectant parents prepare for labor and childbirth.